I worked there a long time ago. The best performing salespeople had big customers who would buy a lot of gear at a time. 90% of the regular people walking throu

I worked there a long time ago. The best performing salespeople had big customers who would buy a lot of gear at a time. 90% of the regular people walking through the door were just there to mess around, and would not purchase anything. If they came back later, ready to purchase something, another salesperson would be getting the commission. There was also high turnover. Those 3 factors can lead to rudeness.