4 ms·
Totally agree about Sweetwater's service. I had trouble finding a peculiar A/C adapter for a Roland synth. The part costs like $60, so it was never going to be
by DoofusOfDeath 6y ago
Totally agree about Sweetwater's service. I had trouble finding a peculiar A/C adapter for a Roland synth. The part costs like $60, so it was never going to be a high-margin sale for Sweetwater.
Not only the the CS rep get me a predicted availability date by talking to their internal supply guy, but he also checked back in with me about a month later to see if I was all set.
I'm now highly biased towards buying from them.
EDIT1: Credit where credit is due: The CS rep was Calvin H.
EDIT2: As an interim solution I had to build my own AC-DC converter to meet the unusual specs. It was surprisingly cheap and easy. I can post details if anyone is interested.
- Applejinx 6y agoFunny thing about Sweetwater service. (and I say this even though I've got a friend boycotting them because he says their hiring practices are outright racist) I've got stuff from them, even large quantities of stuff. I leaned on them for special pricing seeing as I was spending thousands of dollars with them, and got some traction with that: moderate extra discounts and price breaks. I didn't like the candy thing, so I told them not to do that. They stopped doing that. They badgered me to see if everything was okay. I got phone calls while I was making livestreams, stuff like that. I told them not to do that: in fact, to never speak to me again and I would call THEM if I wanted to get anything else. They stopped badgering me. It's been maybe a year now. Not a phone call. I did also tell them not to send me postal mail advertising either, because I will just recycle it. They have not honored that one. So: their service extends to listening when you tell them NOT to badger you for more sales, and they listen ALMOST completely.