That would make you one of those exceptional managers who does not think complaints synonymous with criticism, then. But I have to ask, when your managees compl

That would make you one of those exceptional managers who does not think complaints synonymous with criticism, then. But I have to ask, when your managees complain to you, do you always understand them? Seems to me that complaining, to anyone, is a drag on morale because we don't always completely understand each other's intentions.