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> Sent me one email about something not working which I replied to This is not necessarily an irrelevant detail. What does your software do, and what was your
by maxharris 6y ago
> Sent me one email about something not working which I replied to
This is not necessarily an irrelevant detail. What does your software do, and what was your customer unhappy about?
You may have ignored the one thing that made your software worthwhile to your customer - do you have usage data to put the above into context?
- ghoomketu 6y agoThanks, yes that is why I mentioned it. I want to best describe every detail of what happened not just paint a one-sided of the story of events (since I'm looking for some helpful advice). Anyway, the software makes animated social ads and it used a social API which got removed last year. That feature is not part of the core software but was given as a bonus tool to help avoid some manual work of uploading. The bonus is mentioned on our homepage though. I do have usage data. The customer created ads (not a lot though). Also used many of our bonuses tools. Plus he has logged in many times too during this year.