Leaving aside the obvious horrors exposed by this letter... one of the buried ledes here is the internal confirmation that AI-driven moderation has failed, and

Leaving aside the obvious horrors exposed by this letter... one of the buried ledes here is the internal confirmation that AI-driven moderation has failed, and the implication that FB will have to spend significantly more money on human beings going forward. How many people do you need to moderate the interactions of half the world's population? It's going to require a lot more than tens of thousands of people, and those people will need to be paid a lot more than 18 dollars an hour.