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> Do you have a source for that? This would change my opinion on this story. I can vouch for this. My iPhone 6 was under 2 years old and had 82% battery health

> Do you have a source for that? This would change my opinion on this story. I can vouch for this. My iPhone 6 was under 2 years old and had 82% battery health according to the Apple diagnostics when I experienced the unexpected shutdowns. The shutdowns were frequent (at least once per day) and, because the phone had to be plugged in before it could be restarted, were incredibly frustrating. I took it to an Apple Store. The Genius refused to acknowledge any fault. They ran the diagnostics which showed 82% and refused to replace the battery, even if I paid, as it was above their 80% threshold for replacement. I spoke to the manager, and they stood firm. No replacement, even if I paid. I was extremely persistent and they simply would not budge. The throttling resolved my shutdown problem.

crazygringo 6y ago
That's very strange, I had an opposite experience twice with my original SE (Apple store in NYC). It similarly showed 80+% battery health, but I showed them the battery charge history in Settings (dropped from 40% to 0% instantly) and they replaced it under warranty. Happened a year and a half later, exact same scenario, and paid the ~$30 to get it replaced. I suspect they didn't have any monitoring to detect or log the shutdowns at the time. But I find it extremely confusing why different Apple stores would have such different policies or manager discretion.
- Spooky23 6y ago
  All of these anecdotes are hard because people tend to leave out or forget key details. I'd guess the date is a key factor, as I'm sure thousands of people showed up at the Apple store because they heard on CNN that their battery was broken.
  - djmobley 6y ago
    The experience I described was in Oct 2016, before the iOS update in Feb 2017 which introduced the throttling, and fixed the unexpected shutdowns for me. At the time they just refused to even consider the possibility it was a genuine hardware issue. I got the lecture about batteries being consumable items, mine was somewhat degraded (82% health), etc. They suggested I do a software reset, etc. I like to think maybe in hindsight someone at Apple HQ looked at the diagnostics from my Genius Bar visit as part of the decision to introduce throttling, and realised they were wrong.
- djmobley 6y ago
  The experience I described was in Oct 2016. I may be mistaken, but I don’t believe there was any battery charge history (at least not accessible to users) in iOS at the time? In any event, I am not sure the unexpected shutdowns would have manifested themselves as sudden reductions in charge. Once restarted, the iPhone reported a similar charge to before the shutdown.

crazygringo 6y ago

That's very strange, I had an opposite experience twice with my original SE (Apple store in NYC). It similarly showed 80+% battery health, but I showed them the battery charge history in Settings (dropped from 40% to 0% instantly) and they replaced it under warranty. Happened a year and a half later, exact same scenario, and paid the ~$30 to get it replaced. I suspect they didn't have any monitoring to detect or log the shutdowns at the time. But I find it extremely confusing why different Apple stores would have such different policies or manager discretion.

Spooky23 6y ago
All of these anecdotes are hard because people tend to leave out or forget key details. I'd guess the date is a key factor, as I'm sure thousands of people showed up at the Apple store because they heard on CNN that their battery was broken.
- djmobley 6y ago
  The experience I described was in Oct 2016, before the iOS update in Feb 2017 which introduced the throttling, and fixed the unexpected shutdowns for me. At the time they just refused to even consider the possibility it was a genuine hardware issue. I got the lecture about batteries being consumable items, mine was somewhat degraded (82% health), etc. They suggested I do a software reset, etc. I like to think maybe in hindsight someone at Apple HQ looked at the diagnostics from my Genius Bar visit as part of the decision to introduce throttling, and realised they were wrong.
djmobley 6y ago
The experience I described was in Oct 2016. I may be mistaken, but I don’t believe there was any battery charge history (at least not accessible to users) in iOS at the time? In any event, I am not sure the unexpected shutdowns would have manifested themselves as sudden reductions in charge. Once restarted, the iPhone reported a similar charge to before the shutdown.