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This was exactly what happened to me. My phone slowed down drastically after an update, and so I took it in. They confirmed to me that it was this update that t
by darksaints 6y ago
This was exactly what happened to me. My phone slowed down drastically after an update, and so I took it in. They confirmed to me that it was this update that throttled everything if the battery health was degraded "in order to prevent further battery degradation". But when I pointed out to them that my phone was less than a year old and still under warranty, they tested it again and told me my battery didn't meet the threshold for warranty replacement.
I pointed out the absurdity of their double standard, and resolved to never buy an apple device ever again.
- epistasis 6y agoThis is an absolutely terrible customer service story, and IMHO there should definitely be compensation for that. But it also undercuts the "they are trying to make people upgrade" story, because I think nearly any sane person would abandon shop rather than put up with this sort of big-Corp idiocy.
- SulfurHexaFluri 6y agoHow many people didn't bring it to a store and instead thought "Ah my phone is slow, thats what happens when they get old, the new one is meant to be way faster"
- meowster 6y agoI'm not a lawyer, but it sounds like you would have had a slam-dunk case in small claims court.