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I've never heard feedback that good about Apple's app store approval process, thanks for sharing a new perspective! Can you give an idea of the size of the deve

by mcintyre1994 6y ago

I've never heard feedback that good about Apple's app store approval process, thanks for sharing a new perspective! Can you give an idea of the size of the developer account you were submitting for/how established your apps were?

mrtksn 6y ago
It was my first app ever(the account is registered to my limited company) and it is in the Health&Fitness category. It has some social networking functions and the issue was that the users could start talking with each other without approving the other party, a bit like the chatroulette, and the reviewer explained that the users should be given a chance to choose if they want to talk to this person before they receive the first message. He suggested me, at least to show a profile picture and a name and ask if the users would like to match. I closed the phone and 5 min later I received the rejection together with the talking points that we went through on the phone. I also suspect that Apple is trying to make sure that the same app is reviewed by the same employees. I think I dealt with the same 2 people in multiple review issues in later updates. Sometimes it was frustrating when I have a rejection about something that was previously approved but it was resolved every time when I explain the problem and the solution in the notes to the reviewer section. I think I have a friendly reviewer that sends my updates straight to the store in 6 hours and there's another one who is being hard on me and needs to be convinced every time. Regardless, I am happy to be able to explain things to people.
sercand 6y ago
For us, we had first phone conversation on phone with Apple when we had around 20K users. We did talk on our privacy policy and TrueDepth camera usage. We explained why we need to access TrueDepth camera, they understood and asked us to include the reasons in our privacy policy. We changed our privacy policy and the app update approved.

mrtksn 6y ago

It was my first app ever(the account is registered to my limited company) and it is in the Health&Fitness category. It has some social networking functions and the issue was that the users could start talking with each other without approving the other party, a bit like the chatroulette, and the reviewer explained that the users should be given a chance to choose if they want to talk to this person before they receive the first message. He suggested me, at least to show a profile picture and a name and ask if the users would like to match. I closed the phone and 5 min later I received the rejection together with the talking points that we went through on the phone. I also suspect that Apple is trying to make sure that the same app is reviewed by the same employees. I think I dealt with the same 2 people in multiple review issues in later updates. Sometimes it was frustrating when I have a rejection about something that was previously approved but it was resolved every time when I explain the problem and the solution in the notes to the reviewer section. I think I have a friendly reviewer that sends my updates straight to the store in 6 hours and there's another one who is being hard on me and needs to be convinced every time. Regardless, I am happy to be able to explain things to people.

sercand 6y ago

For us, we had first phone conversation on phone with Apple when we had around 20K users. We did talk on our privacy policy and TrueDepth camera usage. We explained why we need to access TrueDepth camera, they understood and asked us to include the reasons in our privacy policy. We changed our privacy policy and the app update approved.