Voice chats don't leave a record if they're not followed up by writing up the content of the call (which rarely happens). Writing first protects against poor di

Voice chats don't leave a record if they're not followed up by writing up the content of the call (which rarely happens). Writing first protects against poor discipline and record keeping. I encourage people to write everything up. Nothing happens without a ticket on the kanban even if the solution has been discussed on a call. I can't count the number of times this has saved hours or even days of work further down the road.