Mark's way worse than Jack is IMO. Jack's go-to is to say they made a mistake last time and they'll try to do better, which is kind of a dodge but at least he

Mark's way worse than Jack is IMO. Jack's go-to is to say they made a mistake last time and they'll try to do better, which is kind of a dodge but at least he gives up a bit of ground. Mark never admits a single failing and remarks on how "meaningful" your interaction with his service is. Like yeah - smoking crack is pretty meaningful when you're a crack addict.