I'm sad to say my experiences with Apple support for my work laptops have been palpably worse than my dealings with my state's DMV (to use the stereotype of 'ba

I'm sad to say my experiences with Apple support for my work laptops have been palpably worse than my dealings with my state's DMV (to use the stereotype of 'bad customer service'). I am currently stuck waiting for a screen replacement for a 6 month old 16" MBP (something that was promised in 3 days but I found today, after 4 calls and as many answers, that it might be ready this week); I'm using a 4+ year old MBP in the meantime - the latter needs a battery replacement but my numerous encounters with Apple support/Store have made me generally allergic to dealing with them. If there's a magical Apple cs experience that exists, it certainly has eluded me every time. Edit0: syntax.