Yet another case of big corp attacking someone, that someone having an online voice and complaining, big corp doing damage control spinning some tale about how

Yet another case of big corp attacking someone, that someone having an online voice and complaining, big corp doing damage control spinning some tale about how they'll endeavor to do better in the future and how much they agree with the little guy. For once I'd like companies to be honest, just say you reversed it when it was found out it would be more cost efficient to do so.