"features" is the wildcard there. People who have already demonstrated they're trying to give you money is a relatively known payoff when that bug is fixed. "

"features" is the wildcard there. People who have already demonstrated they're trying to give you money is a relatively known payoff when that bug is fixed. "New features" that may never see the light of day, or may actually have a negative revenue impact... those are somehow sexier and often manage to take priority over mundane issues like... hundreds of peoples' payments failing over a month.