Totally agree. It was just the only e-mail I could find and I was pessimistic about having the issue escalated through customer support. I think Vegard tried hi

Totally agree. It was just the only e-mail I could find and I was pessimistic about having the issue escalated through customer support. I think Vegard tried his best to help me, though. Once I got the problem escalated, I naively thought they were actually going to fix it.