I think the things you pointed out about students, is also true for customers to some degree at least for B2B services and products. Most of the time the perso

I think the things you pointed out about students, is also true for customers to some degree at least for B2B services and products. Most of the time the person you are interacting with often isn‘t the one deciding to hire you. The interests of an employee may not be aligned with the interests of the managers that decided to hire you. They don‘t pay you their employer does. I had instances where we worked closely with lower level management and helped them convince management of something and other instances were we worked more closely with management and had strict guidelines on how to interact with employees and lower level management.