3 ms·
From the post: « User: I just want to tell you that your app is broken, so you can fix it. Me: Yes, that's a support request, please open a ticket. » This
by mjw1007 6y ago
From the post:
«
User: I just want to tell you that your app is broken, so you can fix it.
Me: Yes, that's a support request, please open a ticket.
»
This is painful.
Maybe the user is being reasonable, maybe they're not.
Can't we do something to get (back) to a common understanding that reporting a bug is not the same thing as expecting the maintainer to fix the bug for you?
- deleted 6y ago[deleted]
- monkin 6y agoFrom my experience if someone starts a conversation about bug like that it’s not even a bug. Same thing is with “hey, can I ask a question?” on forums or IRC channels. ;) If someone really informs you about a bug they are usually straight to the point.
- deleted 6y ago[deleted]