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As an Open Source maintainer, I feel ambivalent about the issues filed against projects I maintain. While a particular issue may seem to be written with a sense
by tlocke 6y ago
As an Open Source maintainer, I feel ambivalent about the issues filed against projects I maintain. While a particular issue may seem to be written with a sense of entitlement, it nevertheless often tells me something useful. I'd much rather someone file an issue than not, even if the tone was a bit off.
- tux1968 6y agoIt's often easy to misinterpret people's tone in a bug report. A person might still be frustrated with the bug itself, not the developer. They may be venting exasperation at having to fight through the problem, rather than truly expecting the author to deliver a solution. As long as someone files a productive report with enough information to reproduce the issue, i'd rather forgive any uncharitable tone.
- segfaultbuserr 6y ago> A person might still be frustrated with the bug itself, not the developer. They may be venting exasperation at having to fight through the problem, rather than truly expecting the author to deliver a solution. +1. One time I spent an entire evening trying to configure a server that refused to work, I kept on tweaking the config files and restarting it repeatedly, at least 20 times or so, before finding out that the feature I needed was broken. I joined the IRC channel and ranted "I literally wanted to throw my computer out of the window". Someone said I was overreacting, I repied I don't have any problem with the software or its developer, just frustrated by the broken feature itself. One day later, I debugged it, submitted a patch and got it merged.