Sorry, yes, I can see how my comment could be confusing. I was implying that the call centre worker is probably less credentialed than the EMT. Yours in a str

Sorry, yes, I can see how my comment could be confusing. I was implying that the call centre worker is probably less credentialed than the EMT. Yours in a strong point though: dispatch can only pass on what they know, so their misevaluation may not actually be the result of mistakes or a pack of training, and I probably shouldn't have read that meaning in to OPs words. Thank you.