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Don't make customers think about whether they should pay you
- bliss 6y agoThis sounds very much like the fraud/risk part of the business are not correctly joined up with the sales function. LEGO - you should have your guys talk to each other more often... maybe make Fraud/Risk a sign off on sales decisions?
- musicale 6y agoI wonder what the author thinks of the practice of "tipping," which is extremely common in the US?
- isabelc 6y agoOr worse, tipping before the service is rendered, which is becoming increasingly common with ordering food for both self-pick-up and delivery.
- krewast 6y agoI'm the author and I can tell you that tipping is also very common in Germany (at least in restaurants). The big difference to the US is that 5-10% are considered enough because waiters already get a wage and don't entirely depend on tips. And yes, tipping happens after you already got the service.
- musicale 6y agoThat LEGO treehouse looks really great though! :D I understand why it would be an impulse buy - it looks like the perfect toy to build, redesign, and play with during lockdown, and even better if you have space and compatible foliage. There's definitely something nice and relaxing about doing things with your hands; LEGO pieces have a nice feel also and are fun to snap together (but incredibly painful to step on!)
- jrrrr 6y agoWhat is this "invoice" payment method? Do they send you the product and also a bill for it?
- rendall 6y agoYes.