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> if you can tolerate the attitude Maintainer here. Not sure if you’re referring to the way Homebrew is technically implemented, or the maintainers’ attitude.

> if you can tolerate the attitude Maintainer here. Not sure if you’re referring to the way Homebrew is technically implemented, or the maintainers’ attitude. Either way, what would you prefer us to do better/differently?

lucian1900 6y ago
For myself, it’s the attitude to system permissions. It really shouldn’t expect a specific user to own anything in particular. MacPorts get this bit right.
Doctor_Fegg 6y ago
The tone taken in Github issues can be really, really hostile. The very first thing a user sees in the issue template is a shouty headline about being blocked. There are many comments which come across to me as passive-aggressive such as https://github.com/Homebrew/brew/issues/5675#issuecomment-461439973 https://github.com/Homebrew/brew/issues/5675#issuecomment-46... or the last para at https://github.com/Homebrew/brew/issues/5654#issuecomment-461734975 https://github.com/Homebrew/brew/issues/5654#issuecomment-46... . I appreciate that you have a near-impossible mission in helping diagnose people's installation issues. I don't envy you, and I appreciate the technical work you do. Few open source projects are immune from the challenges of burnout caused by ingrate users and Homebrew probably gets it worse than most. As a maintainer, I 100% get it. But as a user, it puts me off using the software. I now use Homebrew much less than I used to as a result.
- Hackbraten 6y ago
  I see. Thank you for taking the time to explain and even provide examples. Much appreciated and insightful. I’ve been thinking a lot about how to make the issue template friendlier while keeping the rate of poorly written reports at an acceptable level. We definitely need to change our approach. Setting a hostile frame in an issue template isn’t helping anyone. Thanks again for taking your time to explain. We still have a lot to learn and improve.
  - domano 6y ago
    Wow, really good handling on your part here. Always nice to see how people are able to discuss these things in a productive manner. Thanks for homebrew, made the switch from linux possible for me :) great work.
  - Doctor_Fegg 6y ago
    applauds

lucian1900 6y ago

For myself, it’s the attitude to system permissions. It really shouldn’t expect a specific user to own anything in particular. MacPorts get this bit right.

Doctor_Fegg 6y ago

The tone taken in Github issues can be really, really hostile. The very first thing a user sees in the issue template is a shouty headline about being blocked. There are many comments which come across to me as passive-aggressive such as https://github.com/Homebrew/brew/issues/5675#issuecomment-461439973 https://github.com/Homebrew/brew/issues/5675#issuecomment-46... or the last para at https://github.com/Homebrew/brew/issues/5654#issuecomment-461734975 https://github.com/Homebrew/brew/issues/5654#issuecomment-46... . I appreciate that you have a near-impossible mission in helping diagnose people's installation issues. I don't envy you, and I appreciate the technical work you do. Few open source projects are immune from the challenges of burnout caused by ingrate users and Homebrew probably gets it worse than most. As a maintainer, I 100% get it. But as a user, it puts me off using the software. I now use Homebrew much less than I used to as a result.

Hackbraten 6y ago
I see. Thank you for taking the time to explain and even provide examples. Much appreciated and insightful. I’ve been thinking a lot about how to make the issue template friendlier while keeping the rate of poorly written reports at an acceptable level. We definitely need to change our approach. Setting a hostile frame in an issue template isn’t helping anyone. Thanks again for taking your time to explain. We still have a lot to learn and improve.
- domano 6y ago
  Wow, really good handling on your part here. Always nice to see how people are able to discuss these things in a productive manner. Thanks for homebrew, made the switch from linux possible for me :) great work.
- Doctor_Fegg 6y ago
  applauds