http://upload.wikimedia.org/wikipedia/commons/4/49/CaseStudy_MumbaiDabbawallas.pdf http://upload.wikimedia.org/wikipedia/commons/4/49/CaseStudy... (shoddy desi

http://upload.wikimedia.org/wikipedia/commons/4/49/CaseStudy_MumbaiDabbawallas.pdf http://upload.wikimedia.org/wikipedia/commons/4/49/CaseStudy... (shoddy design of ppt, you have been warned!) Page 10 onwards, their system is described briefly. Another study published by IIM Ahmedabad. http://www.iimahd.ernet.in/publications/data/2005-09-01ravichandran.pdf http://www.iimahd.ernet.in/publications/data/2005-09-01ravic... HBR's case study from last year, for those who want a paid article: http://hbr.org/product/the-dabbawala-system-on-time-delivery-every-time/an/610059-PDF-ENG http://hbr.org/product/the-dabbawala-system-on-time-delivery... Yet another case study: (paid article) http://cases.ivey.uwo.ca/cases/pages/home.aspx?Mode=showproduct&prod=9B04D013 http://cases.ivey.uwo.ca/cases/pages/home.aspx?Mode=showprod... A similar one, comparing NYC. http://etidweb.tamu.edu/classes/idis344/Is%20IT%20a%20necessity%20-%20lunch%20delivery%20system-3p.pdf http://etidweb.tamu.edu/classes/idis344/Is%20IT%20a%20necess... Mumbai dabbawallahs are pretty cool in their methods! (dabba = box, wallah = suffix, that says person)