Fedex and UPS would likely reach similar levels of efficiency if they picked up from and delivered to the same locations every day. The dabba wallahs would lik

Fedex and UPS would likely reach similar levels of efficiency if they picked up from and delivered to the same locations every day. The dabba wallahs would likely have a lot more errors if you wanted lunch on Monday, Tuesday, and Thursday on the last week of the month and lunch on Tuesday, Wednesday, and Friday on the other weeks. Or, for that matter, only on demand when you call that morning to arrange a pickup. Also some of the comments in the article mention that one of the keys to their success is getting rid of bad customers. Is the customer always several minutes late in having the meal ready to transport when they go to pick it up? If so, they're holding up the line... require that it be prepared on-time or stop transporting their meals.