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Our app costs $18 per month and one of our customers said she could buy only using a PO. So, I told her to use it for free till she finds a way to pay by card.
by QueensGambit 6y ago
Our app costs $18 per month and one of our customers said she could buy only using a PO. So, I told her to use it for free till she finds a way to pay by card. We are likely to gain more by having an enthusiastic user, rather than losing her for the stupid purchasing department.
- j2bax 6y agoCould you just set up a recurring invoice via Stripe so that she doesn't feel like a freeloader?
- pc86 6y agoShe said she needs a PO.
- dsr_ 6y agoSo sell her an enterprise subscription for $2500/year, with up to 10 logins, and take the PO. Now you have a year to figure out how to make that routine.
- QueensGambit 6y agoEventually, we should be able to do that. But, that would get into a long approval process right now.
- dsr_ 6y agoRight now, you're getting 0 from the sale. You can afford to let them take months to pay you.
- QueensGambit 6y agoWe have 800+ small businesses as customers. This one is from a large company who don't come in as inbound lead. Don't you think it is better to understand how to work with them rather than hitting a wall with their purchasing department?
- danieltillett 6y agoOr sell her a lifetime plan of size x that justifies the hassle of dealing with a PO.