I agree with you, but he didn't say the word "sorry". Check out "Thank You for Arguing" by Jay Heinrichs. It covers the same basic steps, but recommends to ex

I agree with you, but he didn't say the word "sorry". Check out "Thank You for Arguing" by Jay Heinrichs. It covers the same basic steps, but recommends to exclude the actual apology part. It's also a great book for other reasons.