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"I'm sorry you felt that way" is considered worse than a non-apology by the current leading apology extractors.
by ponker 6y ago
"I'm sorry you felt that way" is considered worse than a non-apology by the current leading apology extractors.
- npatrick04 6y agoI agree with you, but he didn't say the word "sorry". Check out "Thank You for Arguing" by Jay Heinrichs. It covers the same basic steps, but recommends to exclude the actual apology part. It's also a great book for other reasons.