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I ran a game company. There are lots of occasions where we made a change the players didn't like, or we screwed up in a way that led to economic damage to some

I ran a game company. There are lots of occasions where we made a change the players didn't like, or we screwed up in a way that led to economic damage to some players, or just had an operational issue that led to a bunch of downtime. Here is a random example of onee of these. https://www.pathofexile.com/forum/view-thread/2603061/page/1 https://www.pathofexile.com/forum/view-thread/2603061/page/1

laughinghan 6y ago
Your apology posts are excellent and you deserve the positive response you get on them.
vitus 6y ago
Incident reports such as this one are incredibly valuable for understanding what went wrong and deficiencies that need to be addressed, but also what went well (e.g. point-in-time rollback as effective mitigation). The full timeline is valuable since you can look back on it and determine what went wrong when, so you can determine what changes need to happen to prevent these same issues in the future. One thing I find is that incident reports such as these are most useful internally, but when communicated externally, they demonstrate that you're taking the underlying issues seriously and are committed to addressing them.