Not listening to this advice is 100% the reason why people don’t trust a lot of public apologies: too many people/companies “apologizing” by saying “I’m sorry y

Not listening to this advice is 100% the reason why people don’t trust a lot of public apologies: too many people/companies “apologizing” by saying “I’m sorry you got mad” or “I’m sorry you found out about this”. If you apologize, mean it. If you don’t mean it, don’t apologize. Every time a person/company apologizes for getting caught, it demeans public trust in everyone’s apologies.