I stopped using DoorDash when they had an outage, and when I tried to contact customer support I got an e-mail saying that a person would get back to me in 48 h

I stopped using DoorDash when they had an outage, and when I tried to contact customer support I got an e-mail saying that a person would get back to me in 48 hours and they never did. Then I read about the Doordash tip controversy and that made my decision final.