I sent my Lenovo in for warranty service for a faulty SSD ribbon cable and... they lost it. And they haven't replaced it. They've told me four times over the

I sent my Lenovo in for warranty service for a faulty SSD ribbon cable and... they lost it. And they haven't replaced it. They've told me four times over the course of the last five months that I'll get a call in 3-5 business days. It has never come of course. I know I'm not alone; even just in my circle there are two other stories of horrible mishaps with this company. Lenovo makes some decent machines, sometimes, but their warranty service is not to be trusted.