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We've been testing this change for a few months to make sure that, broadly speaking, the vast majority of current customers are willing to pay for the new funct
by pc 6y ago
We've been testing this change for a few months to make sure that, broadly speaking, the vast majority of current customers are willing to pay for the new functionality. We don't want to even try to charge for things that customers don't feel they're getting good value from.
There's obviously heterogeneity, though, and we'll be as reasonable as possible. If this would be really disruptive for your business, or if you need more time to plan a migration (if you don't think Billing makes sense for you), or something like that, I'd be happy to connect you with the team -- we could extend your current pricing through the end of 2021.
- alooPotato 6y agoExtending the pricing through 2021 seems reasonable and would give us a chance to do the cost/benefit on upgrading to Stripe Billing (including integration work) or moving off. Thanks for giving us the time to make the right decision for our business. There have been comments elsewhere in the discussion that for folks with higher volume, we should be negotiating our fees. At what volume would you recommend companies reach out to your team to do so?
- pc 6y agoGreat -- if you reach out to support@stripe.com with "billing pricing extension" in the subject, it'll go to the right folks.
- gizmo 6y agoDoes this billing price extension only apply to people who read HN, or will there be a newsletter informing all your customers of this new policy?
- pc 6y agoYes, we encourage customers to reach out to us, and this policy has (before today) already been applied to them as well.
- amylase 6y agoI emailed with "billing pricing extension" after I saw this but only offered 1 month extension. Was also told HN is not a legitimate source...
- brianwawok 6y agoI emailed before I saw this and got an offer of 3 months. So maybe but not as good of one?
- mritchie712 6y agoI'm in the same boat, is this offer open to anyone?
- pc 6y agoYep. See https://news.ycombinator.com/item?id=25076068 https://news.ycombinator.com/item?id=25076068 for how to get in touch.
- gnicholas 6y ago> We don't want to even try to charge for things that customers don't feel they're getting good value from. Then presumably you'll follow alooPotato's suggestion and allow folks to not pay extra for stuff we never wanted and never signed up for? Presumably you can see how many of your customers (myself included) have never even looked at some of these new features you've added to Billing. I'm literally finding out about these features in this thread. If people were not aware of these features, you can figure they are not interested in paying extra for them. This feels like New Coke.