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Thanks for jumping in here so quick. I'm sure it'll be a tough thread, but something about this response rubs me the wrong way. It doesn't seem like it's really

Thanks for jumping in here so quick. I'm sure it'll be a tough thread, but something about this response rubs me the wrong way. It doesn't seem like it's really addressing the change (eg. why is it worth _existing_ customers to be paying an extra 0.5%? The fact that Stripe added features for new customers doesn't really impact those of us who have been with you for 5-10 years). Additionally, I don't recall getting an email about the price increase. I genuinely don't even know: am I going to be seeing this price increase? Would have liked getting an email about something like this, rather than finding out on HN, and now having to dig into things to figure out if I'm actually affected (which I presume I am). To give you a comparison: if my bank or credit card company increased their rate, I'd expect to be (and am) notified of that. My two cents :)

john_minsk 6y ago
Careful. They might want to develop one more dashboard - showing you structure of the fees and their changes. Brace yourself for another 0.5% fee to pay for it
deleted 6y ago
[deleted]
edwinwee 6y ago
Yes, you'll be emailed—if you were on the old Subscriptions pricing and are using Billing now, the emails are going out now (most have already been sent). Email me at edwin@stripe.com and we can also check.
- onassar 6y ago
  Cool thanks
- edwinwee 6y ago
  And to be crystal clear, the emails should be done sending today. The changes—which will take effect on January 15—only apply to businesses that have had at least $1M in lifetime billing volume (or will cross that threshold this year). All others can continue to have Billing for free.
  - gnicholas 6y ago
    If this million dollar threshold had been made clearer, I imagine a decent chunk of the people who are upset by this change would have reacted differently.
tebbers 6y ago
I don't think this is a pricing increase? It's just their pricing for Stripe Billing. It's been 0.5% since at least 2018 which is when I started using it. I'm not sure why this has suddenly exploded on HN.
- onassar 6y ago
  I think it's because Stripe has for a long time branded themselves as being priced simply. Reading that there is a price increase, I think, warrants a noticeable reaction, since it could mean a new 0.5% cost for every business relying on them. That can be a lot of money for some people, and in general, I'm a bit disappointed that I found out about the Billing product increase through HN. I would have expected to get an email from Stripe, maybe a month ago, saying "Hey: our rates are going up on 12 November"
  - edwinwee 6y ago
    The changes would absolutley not go into effect today—they would start next year, January 15, 2021.
    - ihsw 6y ago
      What do you say to users that have zero interest in the Stripe Billing product and do not want to pay for a product that they do not use?
    - onassar 6y ago
      Thanks for the clarification on the date of prices going up
  - deleted 6y ago
    [deleted]
- Gaelan 6y ago
  IIRC, Stripe used to have a "subscriptions" API at no extra cost. A few years ago, when they launched Billing (with the 0.5% fee), they moved everyone over to that but grandfathered in the old pricing. Now they're making everyone pay for it.

john_minsk 6y ago

Careful. They might want to develop one more dashboard - showing you structure of the fees and their changes. Brace yourself for another 0.5% fee to pay for it

deleted 6y ago

[deleted]

edwinwee 6y ago

Yes, you'll be emailed—if you were on the old Subscriptions pricing and are using Billing now, the emails are going out now (most have already been sent). Email me at edwin@stripe.com and we can also check.

onassar 6y ago
Cool thanks
edwinwee 6y ago
And to be crystal clear, the emails should be done sending today. The changes—which will take effect on January 15—only apply to businesses that have had at least $1M in lifetime billing volume (or will cross that threshold this year). All others can continue to have Billing for free.
- gnicholas 6y ago
  If this million dollar threshold had been made clearer, I imagine a decent chunk of the people who are upset by this change would have reacted differently.

tebbers 6y ago

I don't think this is a pricing increase? It's just their pricing for Stripe Billing. It's been 0.5% since at least 2018 which is when I started using it. I'm not sure why this has suddenly exploded on HN.

onassar 6y ago
I think it's because Stripe has for a long time branded themselves as being priced simply. Reading that there is a price increase, I think, warrants a noticeable reaction, since it could mean a new 0.5% cost for every business relying on them. That can be a lot of money for some people, and in general, I'm a bit disappointed that I found out about the Billing product increase through HN. I would have expected to get an email from Stripe, maybe a month ago, saying "Hey: our rates are going up on 12 November"
- edwinwee 6y ago
  The changes would absolutley not go into effect today—they would start next year, January 15, 2021.
  - ihsw 6y ago
    What do you say to users that have zero interest in the Stripe Billing product and do not want to pay for a product that they do not use?
  - onassar 6y ago
    Thanks for the clarification on the date of prices going up
- deleted 6y ago
  [deleted]
Gaelan 6y ago
IIRC, Stripe used to have a "subscriptions" API at no extra cost. A few years ago, when they launched Billing (with the 0.5% fee), they moved everyone over to that but grandfathered in the old pricing. Now they're making everyone pay for it.