6 ms·

If you're doing significant volume, which I assume Streak does, you can negotiate significant volume discounts. You have been leaving a ton of money on the tabl

If you're doing significant volume, which I assume Streak does, you can negotiate significant volume discounts. You have been leaving a ton of money on the table if you have not done that.

enahs-sf 6y ago
Could you define "significant volume" a bit more specifically? Wondering if I too, have been leaving a ton of money on the table. What is the approximate scale that this makes sense at?
- klinskyc 6y ago
  This link says 80k/month, which matches our experience -> https://www.fool.com/the-blueprint/stripe-payments-review/ https://www.fool.com/the-blueprint/stripe-payments-review/
danpalmer 6y ago
Huge +1 to this. Everything about Stripe pricing is negotiable. I'd recommend going in to the discussion with a quote from another provider.
Alupis 6y ago
Maybe - they seemed really not interested in negotiating much at all and I got the impression they feel that their customers should be lucky enough to be allowed to use Stripe as a processor. My company went through negotiations with Stripe earlier this year. We were more than 1.5% + $0.10 away from our current processor, and they wouldn't budge to even match our existing rates. They kept saying they are a better value, and offer more things for the price - except most of the "value-adds" we didn't care about (their only interesting things was the Stripe Checkout with Fraud detection - which requires you to use their hosted checkout page... which is a complete non-starter for a serious eCommerce operation). Perhaps not a good fit - but paying a ton more per year in CC processing fees just because Stripe uses "AI!!!!" wasn't something we could swallow.
- onepointsixC 6y ago
  Did you end up staying with your current processor or swiping to Stripe?
  - Alupis 6y ago
    We stayed put actually. At the end of the day, you need a processor that charges low fees, provides easy tools to handle chargebacks and refunds, provides tools to automate sweeping balances nightly, and doesn't go down often. People don't switch processors often, so building out an integration once every 10 years isn't a big deal if you design your integration correctly. That, and I assure you, your customers don't give a darn about which processor you use.
- larrik 6y ago
  > Stripe Checkout with Fraud detection - which requires you to use their hosted checkout page Does it? In my experience you can just use their Hosted Fields which are actually really great.
  - Alupis 6y ago
    That's not how they pitched it to us - and I asked for clarification multiple times because of how absurd the proposal was for a well established eCommerce site. Sending customers off-domain for a payment is not something we were willing to do for a normal credit card checkout flow. Even "hosted fields" is absurd (and by that I assume you mean an iFrame you embed), and would require redesigning significant portions of the checkout process. That, coupled with their refusal to even match our existing rates, was really off-putting. The sales people made little effort to understand our business and pain points - they just wanted to talk about how great Stripe is and all the AI stuff they do.
    - __float 6y ago
      You don't have to use "hosted fields", but it does mean you have significantly increased requirements regarding PCI compliance (SAQ D vs the much simpler SAQ A, for example).

If you're doing significant volume, which I assume Streak does, you can negotiate significant volume discounts. You have been leaving a ton of money on the table if you have not done that.

enahs-sf 6y ago

Could you define "significant volume" a bit more specifically? Wondering if I too, have been leaving a ton of money on the table. What is the approximate scale that this makes sense at?

klinskyc 6y ago
This link says 80k/month, which matches our experience -> https://www.fool.com/the-blueprint/stripe-payments-review/ https://www.fool.com/the-blueprint/stripe-payments-review/

danpalmer 6y ago

Huge +1 to this. Everything about Stripe pricing is negotiable. I'd recommend going in to the discussion with a quote from another provider.

Alupis 6y ago

Maybe - they seemed really not interested in negotiating much at all and I got the impression they feel that their customers should be lucky enough to be allowed to use Stripe as a processor. My company went through negotiations with Stripe earlier this year. We were more than 1.5% + $0.10 away from our current processor, and they wouldn't budge to even match our existing rates. They kept saying they are a better value, and offer more things for the price - except most of the "value-adds" we didn't care about (their only interesting things was the Stripe Checkout with Fraud detection - which requires you to use their hosted checkout page... which is a complete non-starter for a serious eCommerce operation). Perhaps not a good fit - but paying a ton more per year in CC processing fees just because Stripe uses "AI!!!!" wasn't something we could swallow.

onepointsixC 6y ago
Did you end up staying with your current processor or swiping to Stripe?
- Alupis 6y ago
  We stayed put actually. At the end of the day, you need a processor that charges low fees, provides easy tools to handle chargebacks and refunds, provides tools to automate sweeping balances nightly, and doesn't go down often. People don't switch processors often, so building out an integration once every 10 years isn't a big deal if you design your integration correctly. That, and I assure you, your customers don't give a darn about which processor you use.
larrik 6y ago
> Stripe Checkout with Fraud detection - which requires you to use their hosted checkout page Does it? In my experience you can just use their Hosted Fields which are actually really great.
- Alupis 6y ago
  That's not how they pitched it to us - and I asked for clarification multiple times because of how absurd the proposal was for a well established eCommerce site. Sending customers off-domain for a payment is not something we were willing to do for a normal credit card checkout flow. Even "hosted fields" is absurd (and by that I assume you mean an iFrame you embed), and would require redesigning significant portions of the checkout process. That, coupled with their refusal to even match our existing rates, was really off-putting. The sales people made little effort to understand our business and pain points - they just wanted to talk about how great Stripe is and all the AI stuff they do.
  - __float 6y ago
    You don't have to use "hosted fields", but it does mean you have significantly increased requirements regarding PCI compliance (SAQ D vs the much simpler SAQ A, for example).