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I wonder if they will ever fix the problem when you actually do upgrade to google one, there is no way to make your old photos go from "high quality" to "full r
by jcomis 6y ago
I wonder if they will ever fix the problem when you actually do upgrade to google one, there is no way to make your old photos go from "high quality" to "full res" without bringing them on to a desktop device, uploading them a second time, and often getting duplicates.
I'm a paying customer and I can't even back up my old photos in full res that are on my device without a TON of work.
- mvgoogler 6y agoThat is supported on at least Android (I think it is on iOS as well, but I'm not 100% sure). When you switch the backup options from High-Quality to Original quality you should get a prompt asking if you want to re-upload the photos on your device in Original Quality.
- jcomis 6y agoI'm not seeing this on ios or android
- davide_v 6y agoSo if I upgrade my photos don't upgrade to full res automatically, but if I download them they are actually full res? I don't have the original photos anymore, that's why I'm asking if Google keeps the full res and I'm able to retrieve them with a paid plan.
- jcomis 6y agoOnly if you originally uploaded them in full res. If you originally updated them in high res and that's it, that is all they have.