This is it. Go on record or shut up. Send an email or shut up. Don't tell me you tried to inform me of anything otherwise. They didn't want to go on record for

This is it. Go on record or shut up. Send an email or shut up. Don't tell me you tried to inform me of anything otherwise. They didn't want to go on record for such an innocuous thing — why? Because they know a paper trail could hang them to dry in a court? Okay, now we've got an INTENT here. What if I don't record them, technically, but put them on a speakerphone instead and let two to three reliable witnesses listen to the entirety of it? Ironically, as far as I know, at least in some countries they record all their support calls ("for quality improvement") and you either have to agree to it or no support for you.