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Consumers aren't exactly helpless here. The worst-case scenario is the customer is unable to get another flight (for whatever reason) and 'has to' board the 737
by cgriswald 6y ago
Consumers aren't exactly helpless here. The worst-case scenario is the customer is unable to get another flight (for whatever reason) and 'has to' board the 737Max that one time. The customer can then choose not to book with that airline again. I'm already not a fan of AA, and with this news I can happily avoid this situation by simply not flying AA.
Will I always feel this way? We'll see. I'm fine with letting other people be volunteer guinea pigs before I commit to something.
- LatteLazy 6y agoIt would be interesting to see how elastic demand is for this factor. I guess it depends on how easy it is to book the same flight with another airline who don't use 737Max vs how much of a discount the airline can get for using them (plus passenger numbers and what proportion care and how effective a rebranding they can run etc).