Our experience with the software engineering tool PREfix in the 1990s was very different. our $4 million site licencse with Cisco depended on customization and

Our experience with the software engineering tool PREfix in the 1990s was very different. our $4 million site licencse with Cisco depended on customization and so did several other $100k-plus deals. When the customer's needs are slightly different than your offering, you can either say "no" and walk away, or work with them to come up with something that works for both of you -- which may not be possible or worth doing, but it's at least worth exploring. Agreed though with Earl's point about "don't do business with dicks"