If a company signed a contract with Zoom in which e2e encryption was stated. It sounds like OP is referring to a breach of contract. Even if they can't prove d

If a company signed a contract with Zoom in which e2e encryption was stated. It sounds like OP is referring to a breach of contract. Even if they can't prove damages, they could still be entitled to some other remedy, like a partial refund. It would depend on the language of the contract, of course.