There are certain customers and prospects, and certain industries, where this is endemic, where you just have to stop listening to customers. Sometimes they act

There are certain customers and prospects, and certain industries, where this is endemic, where you just have to stop listening to customers. Sometimes they actually do not know what they want/need. If you faithfully log feature requests, you might find there is very little commonality. If you still have a customer base, it just might mean you actually serve your target audience/industry something useful.