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Customers or users? There’s a huge difference between the 2, and this excerpt uses the 2 words like if those were interchangeable.
by xiphias2 6y ago
Customers or users? There’s a huge difference between the 2, and this excerpt uses the 2 words like if those were interchangeable.
- joombaga 6y agoWhat's the difference? Aren't they the same group of people in this context?
- rsstack 6y agoFree users are not customers.
- xiphias2 6y agoI'm sorry, I'm not a native English speaker. According to the Oxford dictionary customers are people who buy a product or service. Zoom was thinking of giving only them E2E encryption, and actually I would pay for that service if I would trust Zoom. Currently I use telegram to speak with my friends, but the call drops quite often as we don't have stable internet connection.
- bigbubba 6y agoMaybe, since you admit your English language skills could use some work, you should give up on linguistic pedantry and find a new hobby.
- xiphias2 6y agoIf my English here is so bad why do I see ,,end user'' in Zoom's terms of license all the time, and customer for paying customers? Can you provide a better legal definition than what I see? (Only the legal meaning of the word matters in the current context). We're talking about hundreds of millions of people being effected vs few million people, it matters a lot. You would understand that it's very far from pedantry if you followed all announcements that Zoom had in the past.
- oarsinsync 6y agoI think a better distinction is 'paying customers' and 'non-paying customers'. Customers being a subset of users after all makes it a bit ambiguous. Not that it should matter in the context of the feature being described.
- xiphias2 6y agoI'm still not a native English speaker, but a Google search shows that non-paying customers are people who don't pay their bills, which is not the same thing as users who don't have bills to pay. Also as I wrote, Zoom was thinking of selling E2E encryption as a payed feature, that's why the distinction really matters (I would happily pay for it if that would give me a strong assurance that I just don't have so far).
- pc86 6y agoNon-paying customers can mean either customers who are delinquent in paying their bills, or customers that are using the service for free with permission.
- selimthegrim 6y agoNon-revenue customers for the latter (from airlines)
- bshipp 6y agoI don't think I'd happily pay for Zoom, regardless of their encryption promises. I've personally struggled more with zoom call quality issues and hardware conflicts than I have with any other video conference provider.
- olyjohn 6y agoAlso anecdotally, I hear the opposite from every single person I know. Zoom has been the video conferencing system that works the best. Have you ever used Go2Meeting, WebEx, Teams? Constant struggles with those applications for me, my friends, and my co-workers.