4 ms·

>Is that insane? I have no idea, but I’ve already lost interest.

by trevyn 6y ago

MrBuddyCasino 6y ago
Same. Punishing tool usage is a really dumb mistake. You want your tool to be used all the time and become indispensable, so you can charge a high monthly fee for it. Corporations are used to and even expect fixed monthly fees. Pernosco doesn't at all understand how large firms work, and what it takes to get a budget for developer productivity tools.
- sfink 6y ago
  I suggest you consider giving them a little benefit of the doubt? I agree with you that for a larger corporation it makes much more sense for the tool to be prepaid and for the developers to not worry about their usage. There's definitely a learning curve to switching to a new style of debugging, even if you're accustomed to rr, and so encouraging use is more likely to get people to actually get to the point where they're benefiting from the tool. But that's a tough sales cycle, they've tried it, they've said they would be happy if someone came asking for that. You could make the argument that they should hire an enterprise sales person or something, which may be true but also has obvious costs. (Let's just say that it would be a large percentage increase over their current staffing.) I'd think that their reality wins out over your "shoulds". You may be right that they're incompetent about selling into the enterprise, but I'm certain that they've had more experience trying to sell Pernosco to larger corporations than you have and so I'm not going to ding them for this additional purchasing opportunity. Source: I work for a mid-sized company that does have a contract that gives me unlimited access to Pernosco. It's quite useful. I don't know the exact terms. I know I have solved some bugs that I would have been unlikely to ever fix and would be ongoing stability and maintenance concerns. I'm working on a bug right now where the submitter is able to reproduce easily but I am not. They have managed to capture it in an rr recording, so I'm uploading it to Pernosco to take a look even though my desktop's CPU is mismatched enough that I can't just run the recording myself. From past experience, if I have it in Pernosco, I will be able to fix it, even though the root cause is far far removed from the resulting crash. (It's subtle GC corruption.)
  - MrBuddyCasino 6y ago
    Oh I was under the impression that was the exclusive purchasing opportunity. In that case, good for them. From personal experience, I just very rarely had the situation that even if it made perfect sense and would have saved money, that it was easy or even possible to buy dev tools with company money. Its stupid but I know its the same in many places, the bigger the worse it gets (unless FAANG).

>Is that insane? I have no idea, but I’ve already lost interest.

by trevyn 6y ago

>Is that insane? I have no idea, but I’ve already lost interest.

Same. Punishing tool usage is a really dumb mistake. You want your tool to be used all the time and become indispensable, so you can charge a high monthly fee for it. Corporations are used to and even expect fixed monthly fees. Pernosco doesn't at all understand how large firms work, and what it takes to get a budget for developer productivity tools.

sfink 6y ago
I suggest you consider giving them a little benefit of the doubt? I agree with you that for a larger corporation it makes much more sense for the tool to be prepaid and for the developers to not worry about their usage. There's definitely a learning curve to switching to a new style of debugging, even if you're accustomed to rr, and so encouraging use is more likely to get people to actually get to the point where they're benefiting from the tool. But that's a tough sales cycle, they've tried it, they've said they would be happy if someone came asking for that. You could make the argument that they should hire an enterprise sales person or something, which may be true but also has obvious costs. (Let's just say that it would be a large percentage increase over their current staffing.) I'd think that their reality wins out over your "shoulds". You may be right that they're incompetent about selling into the enterprise, but I'm certain that they've had more experience trying to sell Pernosco to larger corporations than you have and so I'm not going to ding them for this additional purchasing opportunity. Source: I work for a mid-sized company that does have a contract that gives me unlimited access to Pernosco. It's quite useful. I don't know the exact terms. I know I have solved some bugs that I would have been unlikely to ever fix and would be ongoing stability and maintenance concerns. I'm working on a bug right now where the submitter is able to reproduce easily but I am not. They have managed to capture it in an rr recording, so I'm uploading it to Pernosco to take a look even though my desktop's CPU is mismatched enough that I can't just run the recording myself. From past experience, if I have it in Pernosco, I will be able to fix it, even though the root cause is far far removed from the resulting crash. (It's subtle GC corruption.)
- MrBuddyCasino 6y ago
  Oh I was under the impression that was the exclusive purchasing opportunity. In that case, good for them. From personal experience, I just very rarely had the situation that even if it made perfect sense and would have saved money, that it was easy or even possible to buy dev tools with company money. Its stupid but I know its the same in many places, the bigger the worse it gets (unless FAANG).