At some point it becomes operationally risky for a company to freeload when they get to a certain size so you see things like enterprise support or hiring dedic

At some point it becomes operationally risky for a company to freeload when they get to a certain size so you see things like enterprise support or hiring dedicated engineers to support the software. I think you will find examples of this at lots of large tech companies (Google, Facebook, Amazon). Linux kernel is a good example here and key features like cgroups were started at Google