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> Receiving damaged products, wrong products, overly used (skin buildup on "new" keyboards, etc). I think Amazon considers these issues with the vendor, not is

> Receiving damaged products, wrong products, overly used (skin buildup on "new" keyboards, etc). I think Amazon considers these issues with the vendor, not issues with the product proper. So they would want you to report those things in a vendor review rather than in a product review. I've definitely submitted negative product reviews and had them go live. And obviously there are lots of negative reviews out there on lots of products.

alistairSH 6y ago
I think Amazon considers these issues with the vendor... When it's mostly mixed inventory, and one of the vendors is inserting garbage into the mix, why wouldn't a future buyer want to know that the whole mix is corrupt?
- InitialLastName 6y ago
  It's not about what future buyers want. _Amazon_ would like their buyers to forget that their entire inventory has been corrupted by counterfeits and open-box/used products sold as new.
- BoorishBears 6y ago
  I've got to say, something like "was used" is not a useful review to me as an Amazon user. It sucks that it happens, but it's not specific to the product. Same with damaged to a certain degree. "It was damaged" isn't useful, but "it comes woefully under packaged", for example, is useful if the item is fragile.
  - alistairSH 6y ago
    Personal experience... I ordered a car roof rack, but received a pile of random plastic chunks. I returned it for a refund. My fear is Amazon just put those plastic chunks back in the mix for some other unsuspecting buyer. So, I left a review to the effect of "one of the sellers is inserting garbage into the stream, caveat emptor". Amazon rejected the review. As a buyer, I would have found that useful, as it would allow me to go elsewhere. Obviously bad for Amazon, but so is shipping be a pile of garbage - I won't be buying roof racks from them any time soon.
    - BoorishBears 6y ago
      Because it probably wasn't a seller, but a fake return. Something that Amazon is at fault for and can happen to any item, so while it is an issue, it's not really on any particular seller or item Fwiw I've never had a negative review removed after hundreds of reviews. But I'm very strict about framing issues in terms of them item. For example, I recently got a shattered ceramic cup.Amazon had padded the contents of the outer box, but the inner box the actual cup came in had no padding whatsoever... paper thin with no clearances. There was never a hope that thing would ever have reached me in one piece, regardless of what Amazon did to package it and so I framed the negative review like that. It's something that a prototypical instance of the item would share as a shortcoming. Amazon can't fix it, only the manufacturer boxing it can

alistairSH 6y ago

I think Amazon considers these issues with the vendor... When it's mostly mixed inventory, and one of the vendors is inserting garbage into the mix, why wouldn't a future buyer want to know that the whole mix is corrupt?

InitialLastName 6y ago
It's not about what future buyers want. _Amazon_ would like their buyers to forget that their entire inventory has been corrupted by counterfeits and open-box/used products sold as new.
BoorishBears 6y ago
I've got to say, something like "was used" is not a useful review to me as an Amazon user. It sucks that it happens, but it's not specific to the product. Same with damaged to a certain degree. "It was damaged" isn't useful, but "it comes woefully under packaged", for example, is useful if the item is fragile.
- alistairSH 6y ago
  Personal experience... I ordered a car roof rack, but received a pile of random plastic chunks. I returned it for a refund. My fear is Amazon just put those plastic chunks back in the mix for some other unsuspecting buyer. So, I left a review to the effect of "one of the sellers is inserting garbage into the stream, caveat emptor". Amazon rejected the review. As a buyer, I would have found that useful, as it would allow me to go elsewhere. Obviously bad for Amazon, but so is shipping be a pile of garbage - I won't be buying roof racks from them any time soon.
  - BoorishBears 6y ago
    Because it probably wasn't a seller, but a fake return. Something that Amazon is at fault for and can happen to any item, so while it is an issue, it's not really on any particular seller or item Fwiw I've never had a negative review removed after hundreds of reviews. But I'm very strict about framing issues in terms of them item. For example, I recently got a shattered ceramic cup.Amazon had padded the contents of the outer box, but the inner box the actual cup came in had no padding whatsoever... paper thin with no clearances. There was never a hope that thing would ever have reached me in one piece, regardless of what Amazon did to package it and so I framed the negative review like that. It's something that a prototypical instance of the item would share as a shortcoming. Amazon can't fix it, only the manufacturer boxing it can