I think every Congress member has a "constituent services" office just for matters like this. We have some friends whose child's passport application had gotte

I think every Congress member has a "constituent services" office just for matters like this. We have some friends whose child's passport application had gotten lost in processing. Their congresswoman was able to intervene and help them get their passports in time for a vacation. Protip: Your House representative is likely to be more responsive than your Senator. Being up for re-election every 2 years rather than every 6, House members have more incentive to directly serve their constituents.