This part of the article caught my attention: "A few years ago the optometrist who first spotted my serious eye condition told me she was unable to send my lat

This part of the article caught my attention: "A few years ago the optometrist who first spotted my serious eye condition told me she was unable to send my latest scan to my doctor because their IT systems were incompatible." This sounds more like something we'd encounter here in the US. Are incompatibility issues like this so common in the UK?