> Because the user is the product rather than the customer, the user’s needs are not the priority of the business. That's a reasonable way to look at it but it

> Because the user is the product rather than the customer, the user’s needs are not the priority of the business. That's a reasonable way to look at it but it omits an important detail. User's needs do matter a great deal to these businesses, but only to the extent meeting those needs can increase engagement or use time. It's a case of incentives.