The team tech debt had never translated well to any stake holders be they management or product. Recently I've made the decision to frame all of this as reliab

The team tech debt had never translated well to any stake holders be they management or product. Recently I've made the decision to frame all of this as reliability problems. My message is that if you want engineers to provide 24/7 support, which they invariably do, then you must allow them to work on the reliability of system as they see it, they are after all now in a way a customer of that system in terms of their work life balance. I have not yet had to say we can no longer support a system 24/7, we'll see how it goes.