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Don't get me started on Craftsman. They should have gone under with Sears instead of lingering to capitalize on their past glory. Part of my job involves repai
by drewzero1 6y ago
Don't get me started on Craftsman. They should have gone under with Sears instead of lingering to capitalize on their past glory.
Part of my job involves repairing power tools, and I've started lumping Craftsman (and also the once-great Delta) in with "throwaway" brands like Harbor Freight and Tool Shop where I have to turn customers away or at least warn them that I probably can't get parts for them. So many parts for fairly recent models have already been discontinued, if they were ever available at all. I see a lot of older customers to whom Craftsman has always meant quality and service, and they often leave frustrated in my inability to deliver on that legacy.
I don't have a problem with their hand tools which, while maybe made more cheaply than before, can still be replaced at any Craftsman retailer that carries a replacement. But their power tool parts support is just abysmal IME.