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When manufacturers talk about lifetime guarantee etc I’ve only ever seen lifetime refer to the lifetime of the product, not the lifetime of the user. So the tit

When manufacturers talk about lifetime guarantee etc I’ve only ever seen lifetime refer to the lifetime of the product, not the lifetime of the user. So the title and the contents of this page seems sensationalist to me. Not saying I agree with what HP are doing either but I don’t think this post is going about fighting it in quite the right way.

pfortuny 6y ago
This is a service contract. So the "product" is the service. And HP has plenty of ink to serve (otherwise they would not be offering it for a price).
rwbhn 6y ago
How/where is the product lifetime defined? Could it really be a year for a printer?
- tpxl 6y ago
  Not in the EU, with the 2 year minimum warranty.
Sohcahtoa82 6y ago
Define "lifetime of the product". If a car manufacturer says they offer a complete bumper-to-bumper warranty for the "lifetime of the product", then if a piston rod has a sudden rapid unplanned disassembly event and destroys the engine in only three months, the manufacturer can say "Well, the engine died, the product reached the end of its lifetime, so the warranty is void." If the lifetime is "until we end support for that product", they can announce end of support a day after release. While sure, maybe lifetime of the user might be a bit of an absurd expectation, especially for a subscription to consumables, certainly you'd expect at least a few years, right? This supposed "lifetime" offer lasted less than one year.
- indymike 6y ago
  Wow, so end of life is one firmware update away? Scary.
- anuila 6y ago
  In reasonable jurisdictions, the lifetime of the product will be defined reasonably. The lifetime of a car will never be 3 months nor 3 years. For the average cheap-ish product, the lifetime is defined as "at least 2 years" in the EU, at least for consumers. If someone announces EOL too soon and the product is popular enough, someone will complain formally. This combination however rarely happens.

pfortuny 6y ago

This is a service contract. So the "product" is the service. And HP has plenty of ink to serve (otherwise they would not be offering it for a price).

rwbhn 6y ago

How/where is the product lifetime defined? Could it really be a year for a printer?

tpxl 6y ago
Not in the EU, with the 2 year minimum warranty.

Sohcahtoa82 6y ago

Define "lifetime of the product". If a car manufacturer says they offer a complete bumper-to-bumper warranty for the "lifetime of the product", then if a piston rod has a sudden rapid unplanned disassembly event and destroys the engine in only three months, the manufacturer can say "Well, the engine died, the product reached the end of its lifetime, so the warranty is void." If the lifetime is "until we end support for that product", they can announce end of support a day after release. While sure, maybe lifetime of the user might be a bit of an absurd expectation, especially for a subscription to consumables, certainly you'd expect at least a few years, right? This supposed "lifetime" offer lasted less than one year.

indymike 6y ago
Wow, so end of life is one firmware update away? Scary.
anuila 6y ago
In reasonable jurisdictions, the lifetime of the product will be defined reasonably. The lifetime of a car will never be 3 months nor 3 years. For the average cheap-ish product, the lifetime is defined as "at least 2 years" in the EU, at least for consumers. If someone announces EOL too soon and the product is popular enough, someone will complain formally. This combination however rarely happens.