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I manage a portfolio of 1800+ domains for my employer. When we migrated DNS to route53 in early 2019 we discussed moving registration as well. That conversatio

I manage a portfolio of 1800+ domains for my employer. When we migrated DNS to route53 in early 2019 we discussed moving registration as well. That conversation took about two minutes and ended in a hard no. Our registrar is MarkMonitor who specializes in large portfolios. I’ve got a dedicated account rep. We know each other well. We talk often, not just domains but college sports, etc. I need something I email my guy and it gets done. Registering a .es domain requires a scan of my drivers license. He handles that. Transferring in .am domains during a recent merger required an authorization letter, on letterhead, signed by a corporate officer. We don’t have any .at but I’d put 20 quatloos on there being some sort of requirement that AWS can’t just drop into a web interface, combined with the fact you don’t really have phone support until you qualify for Enterprise Support. My primary role is near what you’d call Cloud Architect, domains and DNS are a side gig that ended up in my lap. Being disappointed in how AWS does something is sort of a theme in my life. In this particular case however I’d bet the issue is with the AT registry wanting something.

andyjpb 6y ago
The "corporate" answers in the support thread don't give any information, and the barrage of links to unhelpful and unrelated information make it seem like they're scripted and not really interested in their customers specific problem at all. If AWS were to say what the problem was then people might be a bit happier to wait?
- dreamcompiler 6y ago
  There must be some marketing handbook somewhere that says "When the customer asks if you have this model in blue, you must never say 'No.' Instead, always say 'We have it in red, green, orange, and seafoam violet.'" Drives me nuts, but all companies do this rather than giving a direct answer.
  - andyjpb 6y ago
    I guess the advice starts out helpful: violet might be a good substitute for blue in certain situations. ...But saying "we have all these other things that you've already told us you're aware of" is where things start to get passive aggressive.
  - LanceH 6y ago
    It's not limited to marketing. Try asking a question along the lines of, "why does x do this?" The answer is frequently, "you shouldn't do x, you should do y." Clearly the question is asking for an explanation, but people will double down on how wrong the questioner is for even asking.
    - BoorishBears 6y ago
      Golang in one comment.
      - LanceH 6y ago
        Hah, definitely. It's like everyone working on that tag is trying to read the question in a way to not answer anything.
      - karmakaze 6y ago
        All so true: "sync/atomic"
    - _alex_ 6y ago
      Sometimes people are asking for what they think they want because they don't know that theres a better way to solve their problem. http://xyproblem.info/ http://xyproblem.info/ Also https://xkcd.com/1172/ https://xkcd.com/1172/
      - LanceH 6y ago
        > Sometimes people are asking for what they think they want Except when they aren't, which is what I'm talking about. And you could say the same thing about the marketing speak. If you ask a question on Stackoverflow, a lot of people will give you the answer they know, regardless of the question you asked. If I ask "how do I do this with x?" The answer "Generally in this language we do it with y. Will that work?" is a proper answer If I ask "why does x panic?" The answer isn't, "do y." The answer is an insight to the programming language/operating system in question, but people just can't resist, and it is exactly like the marketing speak mentioned here.
      - 6y ago
teekert 6y ago
Quatloos... I got that reference! ;) Just watched that ST TOS episode some nights ago (for the first time).
Crosseye_Jack 6y ago
> Registering a .es domain requires a scan of my drivers license. He handles that. Maybe it’s different inside the EU compared to outside of it, but I have a few .es domains and I didn’t have to provide a scan of any ID to reg them, I did have to provide the ID’s number. Now it might be that the ID number might be more easily queryable between EU states removing the need of a scan compared to counties, I’ve never looked into it. But it’s still a piece of information MM can just hold on to and handle when required for you. I’m just sharing my own experiences with .es tlds, one thing I will say having a 3rd party like MM monitoring and handling your .es domains is they are now responsible for renewing them, if you miss the emails about your domain expiring because auto-renew failed due to an expired card and you fail to renew in time there is little to no grace time compared to other tlds. That one almost bit me on the arse once :-(
unicornporn 6y ago
.es or .at, piece of cake. Try .ax! ;-)
- unicornporn 6y ago
  Oh dammit, they opened it up for everyone. Nothing is holy these days.
- smikhanov 6y ago
  No, try .aq!
  - unicornporn 6y ago
    Aqward!

andyjpb 6y ago

The "corporate" answers in the support thread don't give any information, and the barrage of links to unhelpful and unrelated information make it seem like they're scripted and not really interested in their customers specific problem at all. If AWS were to say what the problem was then people might be a bit happier to wait?

dreamcompiler 6y ago
There must be some marketing handbook somewhere that says "When the customer asks if you have this model in blue, you must never say 'No.' Instead, always say 'We have it in red, green, orange, and seafoam violet.'" Drives me nuts, but all companies do this rather than giving a direct answer.
- andyjpb 6y ago
  I guess the advice starts out helpful: violet might be a good substitute for blue in certain situations. ...But saying "we have all these other things that you've already told us you're aware of" is where things start to get passive aggressive.
- LanceH 6y ago
  It's not limited to marketing. Try asking a question along the lines of, "why does x do this?" The answer is frequently, "you shouldn't do x, you should do y." Clearly the question is asking for an explanation, but people will double down on how wrong the questioner is for even asking.
  - BoorishBears 6y ago
    Golang in one comment.
    - LanceH 6y ago
      Hah, definitely. It's like everyone working on that tag is trying to read the question in a way to not answer anything.
    - karmakaze 6y ago
      All so true: "sync/atomic"
  - _alex_ 6y ago
    Sometimes people are asking for what they think they want because they don't know that theres a better way to solve their problem. http://xyproblem.info/ http://xyproblem.info/ Also https://xkcd.com/1172/ https://xkcd.com/1172/
    - LanceH 6y ago
      > Sometimes people are asking for what they think they want Except when they aren't, which is what I'm talking about. And you could say the same thing about the marketing speak. If you ask a question on Stackoverflow, a lot of people will give you the answer they know, regardless of the question you asked. If I ask "how do I do this with x?" The answer "Generally in this language we do it with y. Will that work?" is a proper answer If I ask "why does x panic?" The answer isn't, "do y." The answer is an insight to the programming language/operating system in question, but people just can't resist, and it is exactly like the marketing speak mentioned here.
    - 6y ago

teekert 6y ago

Quatloos... I got that reference! ;) Just watched that ST TOS episode some nights ago (for the first time).

Crosseye_Jack 6y ago

> Registering a .es domain requires a scan of my drivers license. He handles that. Maybe it’s different inside the EU compared to outside of it, but I have a few .es domains and I didn’t have to provide a scan of any ID to reg them, I did have to provide the ID’s number. Now it might be that the ID number might be more easily queryable between EU states removing the need of a scan compared to counties, I’ve never looked into it. But it’s still a piece of information MM can just hold on to and handle when required for you. I’m just sharing my own experiences with .es tlds, one thing I will say having a 3rd party like MM monitoring and handling your .es domains is they are now responsible for renewing them, if you miss the emails about your domain expiring because auto-renew failed due to an expired card and you fail to renew in time there is little to no grace time compared to other tlds. That one almost bit me on the arse once :-(

unicornporn 6y ago

.es or .at, piece of cake. Try .ax! ;-)

unicornporn 6y ago
Oh dammit, they opened it up for everyone. Nothing is holy these days.
smikhanov 6y ago
No, try .aq!
- unicornporn 6y ago
  Aqward!