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Very timely article for me. I spent most of last week looking at live chat tools and also came to the same conclusion re ChatWoot (ie: good product + open sour

by anonu 6y ago

Very timely article for me. I spent most of last week looking at live chat tools and also came to the same conclusion re ChatWoot (ie: good product + open source + lacking some features + but possibly extensible) We're moving off of Intercom. Great set of features - but the pricing is horrendous. I think live chat is more important than just the live chat. Using the chat widget for analytics, tracking, and automated messaging is also important. I want to be able to take screenshots of what my users are looking at when they need support. I want to be able to detect what pages theyre on and provide contextual help when they need it.

areichert 6y ago
Not sure if this is something you'd find useful, but we (Papercups) recently released a product on top of our live chat tool that allows you to view what your users are looking at in real-time while chatting with them :) Details: https://storytime.papercups.io/ https://storytime.papercups.io/
- anonu 6y ago
  Thanks for this - this is really cool - and I actually signed up for an account to look around based on an earlier comment. Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
  - areichert 6y ago
    We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
    - anonu 6y ago
      Could you expose an API so I could write my own custom bots? I'd want to get all events occurring (through a webhook for example) and then make API calls to send both online and offline messages. Offline messages as a way of maybe sending product updates. Online messages to engage users as they're going through their journey
      - areichert 6y ago
        Yes, we are working on exposing our API :) If you email me at alex [at] papercups.io I can keep you posted on our updates!

by anonu 6y ago

areichert 6y ago

Not sure if this is something you'd find useful, but we (Papercups) recently released a product on top of our live chat tool that allows you to view what your users are looking at in real-time while chatting with them :) Details: https://storytime.papercups.io/ https://storytime.papercups.io/

anonu 6y ago
Thanks for this - this is really cool - and I actually signed up for an account to look around based on an earlier comment. Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
- areichert 6y ago
  We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
  - anonu 6y ago
    Could you expose an API so I could write my own custom bots? I'd want to get all events occurring (through a webhook for example) and then make API calls to send both online and offline messages. Offline messages as a way of maybe sending product updates. Online messages to engage users as they're going through their journey
    - areichert 6y ago
      Yes, we are working on exposing our API :) If you email me at alex [at] papercups.io I can keep you posted on our updates!